Privacy policy


Welcome to Retail Interior!

§ 1 Scope and provider
  1. The General Terms and Conditions of Business (hereinafter referred to as "GTC") govern the sale of products by Retail Interior Srl / GmbH (hereinafter referred to as "Supplier") to you, in the version valid at the time of the order.
  2. Any deviating general terms and conditions of the customer are rejected.
  3. Please read these terms and conditions carefully before placing an order with Retail Interior Srl / GmbH. By placing an order with Retail Interior Srl. / GmbH you agree to the application of these terms and conditions of sale to your order.
  4. At Retail Interior we offer you the sale of the following products: Retail Interior sells products for companies and individuals in the field of business equipment and disinfection.
§ 2 Conclusion of the agreement
  1. Contracts on this portal can only be concluded in the German language.
  2. The offers are directed exclusively at end customers with an invoicing and delivery address in Europe, Switzerland, the United Kingdom, Albania, Bosnia-Herzegovina, Liechtenstein, Moldova, Monaco, Norway, San Marino, Serbia, Ukraine, Vatican. In the case of individual bulky goods, the possible delivery addresses as well as the place of delivery may be limited; the limitation is shown in the respective list price.
  3. The customer must be at least 18 years of age.
  4. The presentation of the goods in the online shop does not represent a legally effective offer. By presenting the goods, the Customer is merely requested to make an offer.
  5. Your order represents an offer to Retail Interior to conclude a sales contract. The Customer submits a binding offer when he has gone through the online ordering process by entering the information requested there and clicks on the "Confirmation" button in the last step of the ordering process.
  6. The purchase contract between the provider and the customer is only concluded by a declaration of acceptance by the provider. This takes place at the earlier of the two dates, either sending of the goods or sending of a dispatch confirmation by e-mail. Please note that the confirmation of receipt of your order does not constitute a declaration of acceptance in the aforementioned sense.
  7. The effectiveness of contracts for larger than household quantities as well as the commercial resale of the object of purchase requires express confirmation by the provider. This applies both to the number of products ordered within the framework of one order and to the placing of several orders for the same product, where the individual orders cover a quantity customary in households.
  8. Your orders are stored by us after conclusion of the contract. Should you lose your documents relating to your orders, please contact us by e-mail or telephone. We will send you a copy of the order data.
  9. You agree to receive invoices electronically. Electronic invoices will be made available to you by e-mail or in the customer account on the website. We will inform you in the dispatch confirmation for each delivery whether an electronic invoice is available. For more information about electronic invoices, please visit our website.
§ 3 Prices and shipping costs
  1. Our prices include the statutory value-added tax applicable at the time and do not include a flat-rate delivery charge or delivery surcharge. The shipping surcharges vary depending on the type of delivery and the nature of the article.
  2. Despite our best efforts, a small number of the products in our catalogue may be marked with the wrong price. We will check the prices when we process your order and before we charge the payment. If a product is marked with an incorrect price and the correct price is higher than the price on the website, we will contact you before shipping the goods to ask you whether you wish to buy the product at the correct price or cancel the order. If the correct price of a product is lower than the price we have indicated, we will charge the lower amount and send you the product.
  3. The prices at the time of the order will apply. If list prices are available, the prices of the list price valid at the time of the order will apply.
§ 4 Delivery and cancellation
  1. Unless otherwise agreed, delivery shall be made to the delivery address specified by the customer. On the website you will find information on the availability of products sold by Retail Interior (e.g. on the respective product detail page). We would like to point out that all information regarding the availability, dispatch or delivery of a product is only approximate information and approximate guidelines. They do not represent binding or guaranteed shipping or delivery dates, unless this is expressly stated as a binding date in the shipping options of the respective product.
  2. If Retail Interior discovers during the processing of your order that products ordered by you are not available, you will be informed of this separately by e-mail or by a message in your customer account. This shall not affect the purchaser's statutory claims.
  3. If delivery to the purchaser is not possible because the goods delivered do not fit through the purchaser's entrance door, front door or staircase or because the purchaser cannot be found at the delivery address provided by him or her, although the purchaser has been given reasonable notice of the delivery date, the purchaser shall bear the costs of the unsuccessful delivery.
  4. The delivery is made according to the customer's method of payment. In the case of advance payment, delivery shall take place after the payment order has been issued to the remitting bank. In the case of payment by Paypal, credit card, gift card, direct debit, immediate bank transfer or invoice, delivery shall take place after conclusion of the contract.
  5. If your order is shipped in more than one package, you may receive a separate shipping confirmation for each package. In this case, a separate sales contract is concluded between us for each shipping confirmation for the products listed in the respective shipping confirmation. The contractual partner is Retail Interior Srl / GmbH. Irrespective of your right of revocation, you may cancel your order for a product at any time free of charge before the associated shipping confirmation has been sent.
§ 5 Customs
  1. If you order products from Retail Interior for delivery outside the European Union, you may be subject to import duties and taxes which will be levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs regulations vary greatly from country to country, so you should contact your local customs office for further information.
  2. Please also note that when ordering from Retail Interior you are considered the importer and must comply with all laws and regulations of the country where you receive the products. The protection of your data is important to us and we would like to draw the attention of our international customers to the fact that cross-border deliveries are subject to opening and investigation by customs authorities. For further information please read our customs information.
§ 6 Payment
  1. The customer can pay for the goods by the following methods of payment: Paypal
  2. Certain payment methods may be excluded by the provider in individual cases.
  3. The customer is not permitted to pay for the goods by sending cash or cheques.
  4. Should the Customer choose an online payment method, the Customer authorises the Supplier to collect the amounts due at the time of the order.
  5. Should the Supplier offer payment in advance and the Customer choose this method of payment, the Customer shall transfer the invoice amount to the Supplier's account within five calendar days of receipt of the order. The Supplier reserves the goods accordingly for five calendar days.
  6. Should the Supplier offer payment by credit card and the Customer choose this method of payment, the Customer expressly authorises the Supplier to collect the amounts due after dispatch of the partial deliveries or delivery of goods.
  7. Should the Provider offer payment by direct debit and the Customer choose this method of payment, the Customer shall issue the Provider with a SEPA basic mandate. If, in the case of payment by direct debit, a payment transaction is reversed due to insufficient funds in the account or due to incorrectly transmitted bank account details, the Customer shall bear the costs for this.
  8. If the Provider offers payment in advance and the Customer chooses this method of payment, the Customer undertakes to pay the invoice amount within 14 days of dispatch of the goods without any deduction of discount.
  9. Should the customer be in arrears with payment, the supplier reserves the right to claim damages for delay.
§ 7 Set-off and right of retention
  1. The customer is only entitled to offsetting if the customer's counterclaim has been legally established or is not disputed by the provider.
  2. The customer can only exercise a right of retention if your counterclaim is based on the same contractual relationship.
§ 8 Retention of title Retail Interior Srl / GmbH reserves the right of ownership of the goods until full payment has been received. § 9 Damage in transit
  1. Should the customer receive the goods with obvious transport damage, the supplier shall request the customer to make a complaint as soon as possible.
  2. Should the customer fail to make the complaint, this has no consequences for the statutory warranty rights. The purpose of the complaint is to enable the Provider to assert his own claims against the carrier.
§ 10 Right to claim for defects
  1. If the customer is a consumer, the warranty and liability for defects of the delivered object of purchase shall be governed by the statutory provisions: Accordingly, purchasers in the European Union have warranty rights in addition to their 30-day return guarantee for a period of two years from delivery of the goods and can demand the repair or replacement of products purchased on Retail Interior if they prove to be defective or not as described. If the goods cannot be repaired or replaced within a reasonable time or without difficulty, you may request a refund or reduction of the purchase price.
  2. In the case of used goods, the warranty period may be shorter than two years.
  3. If the purchaser is not a consumer, the defect shall be remedied by new delivery or new performance.
  4. If the customer is not a consumer, the limitation period shall be one year. This shall apply insofar as no claims for damages and reimbursement of expenses are asserted which are based on compensation for damage to body and health or on intent or gross negligence.
§ 11 Limitation of liability (products)
  1. The provider is liable for claims for damages of the customer arising from injury to life, body, health or from the violation of essential contractual obligations, as well as for other damages, which are based on their intentional or grossly negligent breach of duty, or one of the legal representatives or vicarious agents of the provider.
  2. Essential contractual obligations are obligations whose fulfilment is necessary to achieve the objective of the contract.
  3. The provider is liable for breaches of essential contractual obligations based on contract-typical, foreseeable damages, provided the damage was caused by simple negligence. This limitation does not apply to claims for damages by the customer which are based on injury to life, body or health.
  4. The provisions of the Product Liability Act shall remain unaffected.
  5. Where the liability of Retail Interior is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
§ 12 Cancellation policy
  1. If the customer is a consumer, he has a right of revocation in accordance with the following provisions:
  2. Right of revocationYou have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods (or the last goods, part consignment or piece in the case of a contract covering several goods of a uniform order or the delivery of a goods in several part consignments or pieces) without giving reasons. To exercise your right of withdrawal, you must inform us: Retail Interior Srl / GmbH Luigi Galvanistr. 23 39100 Bolzano (BZ) Italy telephone: +39 0471 923407 e-mail: [email protected] by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the sample cancellation form on our website or send us another clear statement. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period and that you have returned the goods via our online return centre within the period defined below. For additional information regarding the scope, content and explanation of the exercise, please contact our customer service.
  3. Consequences of the revocationIf you cancel this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than 14 days from the date on which we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods without delay and in any event no later than 14 days from the date on which you notify us of the cancellation of this agreement to Retail Interior Srl / GmbH Luigi Galvanistr. 23 39100 Bolzano (BZ) Italy telephone: +39 0471 923407 e-mail: [email protected] to return or hand over. The deadline is deemed to have been met if you send the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods.
  4. Exceptions to the right of withdrawalYou will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for checking their nature, properties and functioning. The right of revocation does not exist or expires for the following contracts: for the delivery of goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery or which have been inseparably mixed with other goods after delivery due to their nature; for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery; for the delivery of goods which are manufactured according to customer specifications or which are clearly tailored to personal requirements for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded; in the case of services, if Retail Interior has provided these in full and you have noted and expressly agreed before placing your order that we may commence providing the service and you lose your right of cancellation in the event of full performance of the contract; for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts; and for the delivery of alcoholic beverages, the price of which was agreed at the conclusion of the purchase contract, but the delivery of which can only be made after 30 days and the current value of which depends on fluctuations in the market over which the entrepreneur has no control.
§ 13 Exclusion of the right of revocation
  1. The right of withdrawal does not apply to contractsfor the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
  2. The right of withdrawal shall expire early for contractsfor the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
§ 14 Data protection
  1. Should personal data (e.g. name, address, e-mail address) be collected, we undertake to obtain your prior consent. We undertake not to pass on any data to third parties unless you have given your prior consent.
  2. We would like to point out that the transmission of data on the Internet (e.g. by e-mail) can have security gaps. Accordingly, an error-free and trouble-free protection of third party data cannot be fully guaranteed. In this respect, our liability is excluded.
  3. Third parties are not entitled to use contact data for commercial activities if the provider has given the persons concerned prior written consent.
  4. You have the right at all times to obtain complete information free of charge from Retail Interior about the data stock relating to you.
  5. Furthermore, the user has a right to rectification/deletion of data/restriction of processing.
  6. Further details on data protection can be found in the separate data protection declaration.
§ 15 Cookies
  1. We may use cookies to display the product range. Cookies are small text files that are stored locally in the cache of the visitor's Internet browser.
  2. Numerous internet pages and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identification of the cookie. It consists of a string of characters by which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the Internet pages and servers visited to distinguish the individual browser of the person concerned from other Internet browsers that contain other cookies. A specific Internet browser can be recognised and identified by means of the unique cookie ID.
  3. The use of cookies can provide users of this website with more user-friendly services that would not be possible without the setting of cookies.
  4. We would like to point out that some of these cookies are transferred from our server to your computer system, whereby these are mostly so-called session-related cookies. Session-related cookies are characterised by the fact that they are automatically deleted from your hard drive at the end of the browser session. Other cookies remain on your computer system and enable us to recognise your computer system on your next visit (so-called permanent cookies).
  5. You can object to the storage of cookies, for this purpose a banner is available to you which you can object to/accept.
  6. Of course, you can set your browser so that no cookies are stored on the hard disk or cookies already stored are deleted. You can find instructions regarding the prevention and deletion of cookies in the help function of your browser or software manufacturer.
§ 16 Place of jurisdiction and applicable law
  1. Any differences of opinion and disputes arising from this contract shall be governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. The sole place of jurisdiction for orders from merchants, legal entities under public law or special funds under public law is the registered office of the supplier.
§ 17 Final provisions
  1. The contract language is English.
  2. We do not offer products or services for purchase by minors. Our products for children can only be purchased by adults. If you are under 18, you may only use Retail Interior with the involvement of a parent or guardian.
  3. If you violate these terms and conditions and we do not take any action against this, we are still entitled to exercise our rights on any other occasion in which you violate these terms and conditions of sale.
  4. We reserve the right to make changes to our website, rules, terms and conditions, including these Terms and Conditions, at any time. Your order will be subject to the terms and conditions of sale, contracts and terms and conditions in force at the time of your order, unless a change to these terms and conditions is required by law or governmental order (in which case they will also apply to orders you have previously placed). If any provision in these Terms of Sale is invalid, void or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
  5. The invalidity of a provision shall not affect the validity of the other provisions of the contract. If this should occur, the provision shall be replaced in terms of its meaning and purpose by another legally permissible provision that corresponds to the meaning and purpose of the invalid provision.